TERMS & CONDITIONS

Effective Date: 2025-10-02

These Terms and Conditions ("Terms") govern your use of services provided by The Holistic Marketing Agency (ABN 40 584 053 464), operated by BURCHELL, LAUREN, a sole trader based in Queensland, Australia. By engaging our services, you agree to be bound by these Terms.

1. Services

We offer digital marketing services including web design, email marketing, branding, consulting, and an online course. Delivery is digital or in-person where applicable.

2. Payment

Clients must pay upfront or 50% upon engagement and 50% upon completion. Late fees of 10% per month apply to overdue invoices.

3. Cancellations & Refunds

No refunds for done-for-you services unless mutually agreed in writing. For courses, a 7-day refund applies from the date of purchase.

4. Intellectual Property

Clients retain ownership of completed deliverables. Portfolio use is subject to prior approval.

5. Liability

We disclaim liability for results, income, or performance related to third-party tools. Clients agree to hold us harmless for any damages resulting from use or misuse.

6. Termination

Retainer clients must provide 2 weeks’ notice. Mid-project cancellations forfeit deposits.

7. Governing Law

These Terms are governed by the laws of Queensland, Australia.